Page 9 - Cleveland Vol 5 No 3
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clients telling me that they had been diabetic when they started the wellness challenge and thanks to me, they no longer needed medica- tion.
AALM: What case most de ned or rede-  ned your practice?
Liner: What de nes
me and the way I prac-
tice law the most are
the cases I have lost,
not the cases I have
won. When I win a
case, I feel satis ed and inspired by the good I have done for my client, but I move on to the next case. When I lose a case, on the other hand, there is a  re that burns in the pit of my stomach that fuels me in a way that is indescrib- able. I carry the burden of the cases I have lost around with me, which is why I know my clients are making the right choice when they hire my  rm, because nobody works harder than I do to avoid the sinking feeling of an unfavorable outcome.
AALM: Are there any changes ahead that you’re excited about?
Liner: We are growing! When we opened our doors, it was just me along
with one full-time and one part-time paralegal. Today, Liner Legal is a well- oiled machine with another skilled disability litigator, Andrew Novem- ber, on board and a support sta  of 10 to  ght alongside us. In the com- ing months we plan to add another attorney to the mix to keep up with the demand for our services. Do you know someone who you think might be a good  t for our team? Please send us their resume!
AALM: What do you most hope to accomplish in the future?
Liner: In six short years, we have become one of the largest social secu- rity disability law  rms in Ohio,  ght-
AttorneyAtLawMagazine.com
ing bene t denials by the federal gov- ernment which are truly o ensive. We next want to conquer the long-term disability (LTD) space, and combat the same despicable denials made by private insurance carriers.  ese cases are personal to us—our  rst LTD cli- ents were family members.  is is a very niche practice area, but we have the resources, experience, and the fortitude to get the results our clients deserve and need.
Liner Legal
4269 Pearl Road, Suite 104 Cleveland, OH 44109
(216) 282-1773 linerlegal.com
AALM: How would you describe the  rm you’ve created?
Liner: Game changing. Our o ce is al- most entirely “automated” at this point, which means I can sleep at night knowing that de- spite our signi cant caseload, there is almost no room for human error in our cases. My goal by the end of this year is to be able to answer the most common questions asked by clients with an informational video that my o ce will provide. I like to use technology to make a painful process as painless as possible for my clients. I attend a lot of conferences and seminars, but very few of them have to do with law. Instead, I prefer to learn how to improve the client experience.
AALM: What accomplishment are you most proud of achieving?
Liner: Last spring, we started an initiative called “Liner Legal Largest Loser,” a 12-week wellness challenge based on the NBC televi-
sion program “Biggest Loser.” Since obesity is the number one cause of disability in Amer- ica, we wanted to help our clients face their health challenges head on—in addition to helping them navigate the challenging process of being approved for disability bene ts.
 rough our smartphone app (cheap plug: to download the app, simply text ‘SSD to 36260) and an email drip campaign, each week we released meal plans and videos on how to eat healthy while staying within a food stamp budget, as well as exercises that could be done even from one’s couch. We gave out weekly prizes as well as prizes at the end for challenge winners.
In the end, over 500 people enrolled in the program, reporting a combined weight loss of more than 1500 pounds. As the “face” of the program, I have lost close to 90 pounds since we began the challenge last April. At the end of the 12 weeks, I was getting emails from
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