Page 11 - Aaron Quartullo of Biltmore Pro Print

#2 – The Ever-Present Hypocrisy
Another major component of this issue is the hypocritical scenario that is generated day-to-day in the workplace. Employees con- stantly see the barrage of feel-good memos and corporate policies regarding open com- munication without fear of repercussion, yet they know from experience that this is not the case and the policy is really only an illusion.
This then brings the collective sense to the work- force that leadership is completely out of touch with the reality of the situation (which of course, they are) hence the hypocrisy of the policy within the environment. This further damages the confidence the workforce has in their leadership.
#3 – The Cost of Silence
Failure to report problems and pursue corrective actions can lead to a vast array of repercussions for a company.
These can include:
• Pooremployeeperformanceduetothe
constant stress of unresolved issues.
• Fearfulness on the part of the
workforce to even mention, let alone
address problems.
• Loss of talented staff members when
they reach their breaking point and resign due to the strain of unresolved problems combined with a tense environment.
Every professional who has been in business for even a small length of time has witnessed at least one of these scenarios. Certainly not an effective business environment at all.
Moving Forward
There is the old saying that actions have consequences. But this statement needs to be modernized. Lack of action also has con- sequences. Corporate leadership needs to realize they must back up their words and policies with deeds – actually walk the walk and not just talk the talk as the sayings go.
Any attempt to correct a situation like this must include honest input from em- ployees as to why they feel the manager(s) in question are unapproachable. This can start the dialogue on the path of getting to effective resolutions and a deeper under- standing for everyone involved.
Finally, remember that real leaders must be prepared to deal with the truth of the sit- uations that arise, and not brush the prob- lems aside or deny their existence, even if it is something that they don’t want to hear.
Brian Ray is a business and management consul- tant with over 20 years of experience. Learn more about Ray and his book, “Revelations Incorporated” at www.thecalloftruth.wordpress.com.
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Business Professional Magazine | 11