Page 13 - Aaron Quartullo of Biltmore Pro Print

Aaron Quartullo
Doing It with a Smile
By Dan Baldwin
“Ithink the fact that we’re a family owned business means we really know the importance of treating all our customers, large or small, the same,” says Aaron Quartullo, owner of Biltmore Pro Print, a full-service printing firm located in the Camelback Corridor of
Phoenix.
Quartullo says the philosophy benefits
his business as well as his customers. “People stop by all the time and say, ‘Hey I know I’m a small customer, but you guys treat us right.’ That’s how we got a lot of our big customers. One of our big- gest clients we got was because this par- ticular graphic designer would always bring in small jobs for her design busi- ness. She mentioned to me, ‘You guys are so nice, you always took care of our work and never complained about it.’ She ended up going to work for a large com- pany and now we’re doing quite a bit of
work for them. You never know which customer can turn out to be a great cli- ent. You treat them all the same.”
“Those small jobs can be time con- suming, but you have to do it and we do it with a smile,” Quartullo says.
Biltmore Pro Print is a full-service printing service for nonprofits, market- ing firms, attorneys, accounting firms, political mailings during the season, and individuals. They also print soft cover and hard cover books in smaller runs.
Biltmore Pro Print has built a long- term, loyal customer base during its more than 33 years in business. Several custom- ers have been with the firm for nearly its entire existence. According to Quartullo even when someone moves on (or up) from a job, they remain loyal to the print shop based on our quality of service. “They continue to bring work to us and our sales have grown quite a bit in the last 15 years, so we must be doing something right.”
Keeping the Business in the Family
Quartullo is a second-generation manager and owner. His mother and fa- ther started the business in 1981 at the current location in Phoenix. Quartullo dabbled in the business in his early years, but didn’t become seriously involved un- til graduating from ASU in 1991. His de- gree is in management.
“Biltmore Pro Print has built a long- term, loyal customer base during its more than 33 years in business.”
At first, he wasn’t sure that the family business was going to be his career and for five or six years out of college he con
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