Page 3 - Bruce & Dolena Livolsi of AAA Phone on Hold

with some additional benefits,” Livolsi said. “If a client asks, we can send a phone tech- nician on-site to install the message player almost anywhere in the United States. However, most of the new MP3 message players are ‘plug and play,’ so the client can usually install it themselves easily in just a few minutes. ”
Once the player has been installed, the message can be updated two, four, six or 12 times a year. The Livolsis know that busi- nesses constantly evolve and that their on hold messaging should evolve at the same time. This is particularly useful for com- panies which promote seasonal services. However, changing your phone on hold message regularly is also important to keep the message sounding fresh so the brand doesn’t seem stale and unappealing.
Then & Now
Like most businesses, over the years, AAA Phone On Hold has changed and mostly in its favor. One of the most influ- ential changes is the technology used to deliver the product to their clients. Previ- ously using cassette and CD players, the hot commodity is now MP3 players.
“Some of the MP3 players are updated remotely, so the client doesn’t have to do anything. It’s completely hands-free for the client once this type of player is in-
stalled,” Livolsi explains of the upgraded technology.
The couple also strives to set their com- pany apart with the implementation of eco- friendly practices that minimize the com- pany’s ecological footprint.
“We grew up in a time when ecology was a new buzz word and our country was just beginning to realize publicly that we couldn’t sustain the way we were treat- ing our home planet,” Livolsi said. “I don’t know why or how it has become so politi- cized. Respecting our environment should not be so enmeshed with political agendas. Scientists worldwide keep proving to us over and over that man-made pollutants in our air, water and in the ground are having devastating effects on our ability to sustain healthy lifestyles ... and not just for hu- mans but for all life on Earth.”
One thing that hasn’t changed, however, is client interaction. There’s an easy-going demeanor with all interactions the com- pany has with its clients. Many clients have been working with the company for over a decade.
“We have developed a very friendly rap- port with most of them – even the new ones,” Livolsi says proudly. He also em- phasizes that service is the number one priority at AAA Phone On Hold, which demonstrates the consistency of their
commitment to ensure the clients’ needs are met quickly.
While uncertain of what is in the future for the business, Livolsi explains that they only have a simple goal – to continue to provide the highest level of customer ser- vice and to offer the latest technology as it develops. Continuing customer satisfac- tion and appreciation is AAA Phone On Hold’s true “hope for the future.”
AAA Phone On Hold
PO Box 4843
Cleveland, TN 37312
(888) 641-2200 www.aaaphoneonhold.com
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